FAQs
Do you have a brick & mortar show room?
We are currently online only but, we are happy to send photos of items/set ups that you may be interested in!
Do I have to clean everything before returning them?
Nope! We want to make it as easy as we can for you. When you pick up, everything will be cleaned and ready to go for your event. Linens, we just ask you clean up any large debris and make sure they are dry before returning them back in the container they came in. All glassware/flatware/dinnerware just need to be cleaned of food debris and lightly rinsed (if possible) before returning them to the containers they are rented out in.
Do you offer delivery/pick-up or set up?
Please contact us directly for delivery related questions!
How far in advance should I book?
All items are first come first serve, we recommend booking as soon as you know your event date and what items you need since you have until 14 days prior to the event to make changes.
What are your hours of operation?
We are appointment only, as of January 2023 we are available weekday evenings and weekends. Please contact us for availability and scheduling!
What is considered damage on items after drop-off inspection?
Wax, burns, permanent markers, mold/mildew, rips & tears would be subject to replacement cost on linens. Cracks, broken glass, permanent marker, large dents, will be subject to replacement costs on all other items. All candle holders and lanterns are to be used with flameless LED candles only, if there is wax residue, it will be subject to replacement cost. Missing items as well are subject to replacement cost. Replacement costs for items are available upon request.
How do I pay my deposit & balance?
We accept payment through PayPal, Zelle, or Venmo. Deposit is due at time of booking, balance is due at least 14 days before your event date.
How long do I have to make adjustments to my rental list?
Final counts for items needed on the rental agreement must be submitted 14 days prior to the pick up date. Any adjustments made within 14 days will be assessed on a case to case basis. We will try to accommodate to the best of our abilities.
How does the rental rate work?
Rental rates are based on pick up the day prior to the event, and drop off the day after. If your event is on the weekend, there is no additional charge to pick up Friday or Saturday, and drop off will be scheduled for Monday.